Q: Are Trade Up & GO! upgraded fabric cutter sets different from the regular ones?

A: The contents of the trade up set are the same as a traditional fabric cutter set. The sets were created so we can process your trade in and rebate credit, but they contain everything a brand new set would otherwise.

Q: Can I trade in my fabric cutter from my Ready. Set. GO!® Ultimate Fabric Cutting System or another GO! Me or GO! Starter pack?  

A: Yes, you can trade in any GO! Me or GO! Fabric Cutter. Keep your dies and accessories to continue enjoying with your new machine.

Q: Why can’t I trade in my current fabric cutter for a new one of the same model?

A: This program is only for customers who want to trade up for an upgraded fabric cutter. The trade in options listed are the only ones available at this time.

Q: Can I trade in anything besides a GO! Me or GO! Fabric Cutter?

A: No. These are the only items eligible for trade-ins.

Q: Can I trade in a machine without purchasing an upgraded cutter?

A: No. You must trade in for an upgraded machine to receive credit as part of this program.  

Q: Why can’t I get my discount when I purchase my cutter upgrade instead of as a trade-in rebate?

A: We need to confirm that your old cutter is received and verified by our trade in team before issuing your refund credit.

Q: I live in Alaska, Hawaii, or somewhere else outside of the contiguous U.S. Can I participate?

A: No. This program is only available for customers in the 48 contiguous U.S. states.

Q: Do I have to send in everything that came with my used set when I purchased it?

A: No, just send us the fabric cutting machine unit if you are trading up. You can keep everything else for future projects.

Q: Can I send my old machine back in my own packaging?

A: Yes, if you securely pack your used cutter, use the provided return label and write your order number on the box, you can use your own packaging for your trade in.

Q: What happens if I don’t send back my old machine in time?

A: You can keep both fabric cutters and will not receive your refund credit.

Q: Can I trade up and get a discount at my local retailer?

A: Yes, participating retailers will honor trade up discounts if you trade in your fabric cutter at the store. Simply bring your qualifying cutter with you, and you will get the discounted price at the time of purchase.

Q: I purchased a traditional (non-trade up) fabric cutter set on the website but want to trade in my old cutter for credit. What should I do?  

A: Depending on which fabric cutter you purchased and which fabric cutter you want to trade in, our customer experience team may be able to assist. Please contact our customer experience team for more details.